Ordering Information

 

SATISFACTION GUARANTEE

 Complete satisfaction is our guarantee. If for any reason a selection does not meet your expectations, you may return or exchange it within 30 days of delivery (This does not apply to personalized, discounted, or closeout items). Please contact us any time prior to returning the merchandise within 30 days of the receipt to obtain a return merchandise authorization number.

 

 WOOD DISCLAIMER

 We make every effort to maintain the consistency of our product, but certain wood species may have slight color variations due to naturally occurring differences in the wood.

 

 DAMAGED OR DEFECTIVE PRODUCTS


Post Delivery Damage Discovery

If you realize you received a damaged or defective product after accepting delivery, contact us immediately at 1-800-921-1181 for instructions on returning the damaged/defective item. We will send you a replacement after receiving the damaged or defective product within 15 days of receipt of your order. We will not charge you any additional shipping or handling fees for replacement shipments. For complete instructions on returns, see our returns policy page for full instructions.

 

 ORDER STATUS

 Upon completing an order, a verification email will be sent confirming your order has been received. Customers will be notified of all account activities (orders, refunds, tracking, follow-up, etc.) by email. Please be sure to check your email regularly (including your spam folder).

 

If an action requires immediate contact with a customer or if email contact is unsuccessful, a customer care representative will call the telephone number provided during order entry.

 

 BACKORDERS

 Availability

 

In some instances, products listed online may be temporarily out of stock for which you will be notified. Backordered items will ship as soon as inventory becomes available.

 

 COLLECTIONS

 Purchaser agrees to pay all reasonable costs of collection including but not limited to Attorney Fees, Court Costs, Collection Agency Fees and all expenses incurred by the seller to enforce collection of this account in the event of failure of said purchaser to pay this account when due.